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Air Line Ticketing cource
Module 1. Getting into the Travel, Tour, Cruise Ship or Airline Industry
Topic 1: Welcome to the tourism industry Topic 2: Introduction to the tourism industry Topic 3: Types of travel services Topic 4: Industry Terminology Topic 5: Tourism contacts and services Topic 6: What does it take to break into the industry Topic 7: Current issues in Tourism Topic 8: Legal and ethical issues Topic 9: Updating your tourism industry knowledge Topic 10: Getting started with Galileo viewpoint Topic 11: Module summary
Module 2. Tourism Destinations: Domestic and International
Topic 1: The world of tourism destinations Topic 2: Understanding destinations Topic 3: Sourcing information Topic 4: Providing information Topic 5: Australian tourism destinations Topic 6: Sample portfolio entry Topic 7: International tourism destinations Topic 8: Client profiles with Galileo viewpoint Topic 9: Module summary
Module 3. Tourism Brochures and Timetables
Topic 1: How the industry is structured Topic 2: Industry and booking terminology Topic 3: Product information Topic 4: Packaged products Topic 5: Accessing and interpreting product information Topic 6: Reservation procedures Topic 7: Module summary
Module 4. Travel Agency Operations
Topic 1: Travel agency overview
Topic 2: Agency documentation Topic 3: Registers, sales returns, passports and visas Topic 4: Travel advice Topic 5: Examples of agency correspondence Topic 6: Module summary
Module 5. Airport and Airline Operations
Topic 1: Introduction Topic 2: Aircraft manufacturers Topic 3: Overview of airline operations Topic 4: The Airlines Topic 5: Airport terminals Topic 6: Customs regulations, duty Topic 7: Tourist refund scheme (TRS) Topic 8: Airline classes of service Topic 9: Aviation security and fitness to travel procedures Topic 10: Using Galileo—finishing the booking Topic 11: Module summary
Module 6. Airline Check-in and Arrival Procedures
Topic 1: Introduction Topic 2: Glossary of Topic 3: Domestic check-in procedures Topic 4: International check-in procedures Topic 5: Overbooking/lost baggage/delayed departures Topic 6: Baggage allowances Topic 7: Seating Topic 8: Passenger care Topic 9: Arrival procedures Topic 10: Galileo viewpoint—price itinerary Topic 11: Module summary
Module 7. Putting Together Package Holidays
Topic 1: Holiday packages & products overview Topic 2: The accommodation product Topic 3: Car rental Topic 4: Package holidays Topic 5: Recording details Topic 6: Travel insurance Topic 7: Shopping for fares in Galileo viewpoint Topic 8: Module summary
Module 8. Preparing Holiday Itineraries and Quotes
Topic 1: Itinerary preparation Topic 2: Determining costs Topic 3: Quotes and invoices Topic 4: Commissions and markups Topic 5: Currency conversions Topic 6: Updating and amending quotes Topic 7: Module summary
Module 9. Australian Fares and Ticketing
Topic 1:Introduction to domestic airfares Topic 2: Schedules and tariff guide Topic 3: Baggage allowances Topic 4: Airport and on board facilities Topic 5: Normal airfares Topic 6: Children and infant fares Topic 7: Route codes Topic 8: Government taxes, fees & charges Topic 9: Airfare calculations Topic 10: Mixed class airfare calculation Topic 11: IATA normal ticketing (ETKT) Topic 12: Promotional airfares Topic 13: IATA promotional ticketing Topic 14: Module summary
Module 10. International Fares and Ticketing I (IATA I: Part 1)
Topic 1: International airfares Topic 2: World schedules guide Topic 3: International fares Topic 4: Fare calculations Topic 5: The mileage system Topic 6: Taxes and government charges Topic 7: IATA ticketing Topic 8: Module summary
Module 11. Ticketing Promotional Fares and Package Holidays (IATA I: Part 2)
Topic 1: Introduction to promotional tariff Topic 2: Introduction to promotional airfares Topic 3: Australia domestic fare Topic 4: Australia to UK/Europe one-way excursion fare-rule Topic 5: Australia to UK/Europe Topic 6: Australia to Asean/Hong Kong/ Taiwan one-way fare Topic 7: Australia to Asean/Hong Kong/Taiwan return fare Topic 8: Australia to New Zealand Topic 9: Australia to USA/Canada/ Mexico Topic 10: Australia to USA/Canada/ Mexico Topic 11: Promotional fare ticketing Topic 12: Module summary
Module 12. Control Reservations or Operations using a Computerized System (CRS)
Topic 1: Introduction to VIASINC GDS Topic 2: Your online learning program Topic 3: Getting started online Topic 4: Module summary
Module 13. International Fares and Ticketing II (IATA II)
Topic 1: Travel limitations Topic 2: Industry add-ons Topic 3: Return journeys Topic 4: Types of journeys Topic 5: Round the world journeys (RTW) Topic 6: Multiple fare break points Topic 7: Construction of fares via different classes of travel Topic 8: Pre-paid ticket advice (PTA) Topic 9: Module summary
Module 14. Tourism Promotion and Sales
Topic1: Meeting and greeting customers Topic 2: Qualifying the customer Topic 3: Making recommendations Topic 4: Handling and overcoming objections Topic 5: Selling additional services Topic 6: Closing the sale Topic 7: Follow up after the sale Topic 8: Module summary
Module 15. Excellence in Customer Service
Topic 1: Introduction Topic 2: The customer Topic 3: Customer expectations Topic 4: Selling the tourism product Topic 5: Questioning techniques Topic 6: Professional telephone behavior Topic 7: Recommending the right tourism product Topic 8: Selling additional products Topic 9: Follow up activities Topic 10: Handling objections Topic 11: Dealing with conflict and customer complaints Topic 12: The importance of teamwork Topic 13: Problem areas Topic 14: Module summary
Module 16. Getting a Job in a Travel Agency or with the Airlines
Topic 1: Tourism vacancies and where to find them Topic 2: What employers are looking for Topic 4: Analyzing advertisements—what do employers want? Topic 5: Applying for the jobs Topic 6: Preparing for the interview Topic 7: Interview essentials Topic 8: Evaluation of your interview Topic 9: Module summary
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