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Cabin Crew Air Hostess
Cabin Crew Air Hostess Course Out Line
TOURISM Introduction, Terms & Codes related to the Tourism Industry Organization – IATA, UFTAA, PATA, TAAI Geography, Developed and Developing Countries Time calculation Nature & Scope of Tourism Fare calculation & packages Reservation procedure Travel, Mode of travel in detail Codes and abbreviations – City & Airport Documents related to Tourism, Passport visa in detail Airline network Itinerary preparation, Role of tour operator Different types of air tickets Package details of different states, Role of travels agents Insurance Application on fare – adult/child/infant fares Details of Railway Tourism Role of Airlines in Tourism CRS Foreign exchange
PERSONAL GROOMING Personality Enhancement Poise Behavior Traits Stress Management Case Studies (Customer Behavior) Dumb Charades Group Discussions Workshops Team Building Exercises Effective Communication Experiential role plays
HOSPITALITY Principles of Hospitality Management Introduction to Hospitality Industry Departments of a Hotel (Operational & Non-Operational) Food & Beverage service Front Office department Introduction to House Keeping Visits to various food festivals & cultural programs Personality development & communication skills Industrial training
IMAGE MAKEOVER Makeup Body LanguagePersonal Hygiene Skin Care Hair Care Diet Instructions Exercises to keep fit Uniform regulations Formal dressing Yoga
AVIATION In-flight History of Aviation Airline Familiarization Airline Terminology Qualities of Cabin Crew Duties of a Cabin Crew A Day in the life of a Cabin Crew Aviation Technical Safety and Emergency Procedures First Aid Training In Flight Services Introduction to Dangerous Goods Customer service & special Handling Announcements In-flight Grooming Ground Handling Introduction to the ‘Airport’ handling Airports-Domestic & International Departments and Terminology Department familiarization Ground Staff Responsibilities Functions of Ground Staff Ramp Handling Arrival & Departure facilitation Baggage Handling Special Passenger Handling Handling Delays and Emergencies on Ground Announcements on ground
FIRST AID TRAINING St.John Ambulance SWIMMING YOGA INFLIGHT EXPOSURE
INTERVIEW PREPARATION Resume Writing Preparing for an interview Dress Code for interview
ADDITIONAL LANGUAGE English Arabic
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