Let’s take a look at the service catalog in the world ITIL training. The service catalog is a part of the service portfolio. It only includes live services or services that are available for deployment within a service provider organisation. The service catalog manager is responsible for keeping it current according to the roles and responsibilities of IT service organizations as defined in online ITIL courses. There are certain goals, objectives, and activities that must be considered when managing a service catalog. There are two types of service catalogues.
There are certain goals, objectives, and activities that must be considered when managing service catalogs. There are two types of service catalogues that interact with each other: the technical and the business. All of these are necessary cogs to manage IT services within an IT service company.
What are the goals for service catalog management?
Service catalog management’s main purpose is to ensure that a service catalog is produced and maintained. The catalog is the visible part of the service portfolio that customers and support personnel can view. A company can plan, design, test, implement, and deploy new services. Old services are also retired. The service portfolio catalog is updated regularly as live services and those awaiting deployment change over time. The service catalog management process is the best way to ensure that the catalog has the most current information about the services.
The service catalog management process is designed to provide accurate information about all operational services and services that are being run operationally. Incorrect information can cause disastrous results if the company makes decisions without accurate information.
What are the goals of the service catalog management process
The service catalog management’s ultimate goal is to manage the information in the catalog. The catalog contains detailed information about both live services and services that are awaiting deployment. The management of this data is the main objective in the service catalog management process.
Another objective is to ensure that the catalog information is accurate. The catalog is the visible part of the service portfolio for customers and support staff. It is essential that the catalog contains accurate and current information. It is crucial that everyone within the IT services team has access to current information about existing services and services that are ready for deployment. This will allow you to make informed decisions throughout the ITIL lifecycle.
The service catalog management process also aims at displaying details, status, interfaces, and dependencies for all services. The catalog contains details about all operational services. These details include input parameters and expected output. It also shows the current status of the service. For example, it could be live, inactive, or waiting to deploy. These details include the interfaces that these services can be accessed and their dependencies. A customer balance inquiry service is dependent on customer account inquiry services to be able to function successfully. This information about all operational services must be stored, managed, and updated in the service catalogue. This is mainly under control of the service catalog management process.
There are two types of service catalogues
In a service provider company, there are two types of service catalogues.
This figure shows the relationship between the business service catalogue and the technical service catalog. The interrelationship between the business service catalog and the technical service catalog is evident in the figure.